Director Online Faculty Operations - REMOTE

Director Online Faculty Operations

The Director Online Faculty Operations is responsible for overseeing the recruitment, training, scheduling, support, and performance of online faculty. This role verifies faculty is well-prepared, engaged, and aligned to deliver high-quality online education to students. Additionally, the Director manages faculty scheduling and operational workflows for seamless course delivery. The Director also foster an environment of excellence, innovation, and collaboration among online faculty to maintain the highest standards of teaching and student success.

Salary Range: 85K to 90K

Benefits You’ll Love:

• Tuition Waiver: Enjoy a tuition waiver after 6 months of employment (including eligible dependents). This means FREE UTI or Concorde Tuition for you AND your Immediate Family.
• Flexible Time Off for Exempt Employees:  (FTO): Take time off as needed with no limit, no accrual, and full pay—just get approval in advance.
• Retirement Matching: 50% match on the first 6% of your contributions after 90 days.
• Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby.
• Competitive Insurance: Health, vision, and dental coverage for you and your dependents.
• Pet Insurance: Coverage for your furry family members through ASPCA.
• Health Plan Enrollment: 30 days to choose your health plan with coverage starting after one full month of employment.

Explore more benefits here: UTI Benefits

Principal Accountabilities & Deliverables

• Manage a team serving as the primary point of contact for online faculty, addressing concerns, resolving issues, and fostering a positive teaching experience
• Establish effective communication channels to share updates, resources, and feedback
• Develop and oversee faculty recognition programs, an efficient course scheduling process, and forecast staffing needs to support online programs
• Collaborate with talent acquisition to recruit and hire qualified faculty, ensuring compliance with accreditation standards
• Lead the onboarding process for new instructors, including training on the learning management system (LMS) and institutional policies
• Partner with Program Directors to assign faculty to courses and coordinate with the Compensation Team to manage teaching agreements
• Work with the Dean of Online Education to launch new programs, for faculty support and effective course delivery
• Oversee LMS and online platforms to enhance the learning experience and provide ongoing faculty training on best practices
• Develop strategies to improve faculty support, monitor course quality, and address performance challenges
• Analyze data to identify opportunities for growth and innovation within online programs
• Act as a liaison between academic, technology, and administrative teams, troubleshooting issues for seamless course delivery
• Establish/maintain a high performance team of professional, motivated and engaged staff utilizing effective training, performance management and career-development activities while leading them to achieve established business results and performance metrics.
• Recognizes and rewards employee contributions and achievements.
• Other duties as assigned.

Education / Experience

• Master's in education, educational leadership, business administration, or a related field (required)
• Minimum five (5) years of online higher education management or operations experience, with a focus on faculty support, scheduling, and development (required)
• Minimum three (3) years of online teaching experience (required)
• Strong understanding of technology and LMS platforms
• Minimum three (3) years of experience in a proprietary online higher education environment (preferred)

Skills

• Excellent organizational, analytical, and communication skills
• Proficiency in data analysis tools and project management software
• Knowledge of higher education accreditation standards and compliance requirements, especially as it relates to online education

Abilities

• Ability to manage multiple priorities and resolve complex operational issues

Standard Abilities

• Able and willing to:
  • Communicate, think, learn, and reason
  • Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
  • Safely ambulate and/or maneuver when on-site at Company locations
  • Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility
• Ability to use good judgment, problem-solving and decision-making skills
• Ability to maintain confidentiality and manage sensitive information with discretion
• Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
• Ability to gain, understand and apply information and data as it relates essential functions of the position
• Ability to foster long-term relationships with stakeholders

Work Environment

• Work is performed indoors in a climate-controlled environment when on site at assigned company location. Employees must be able to safely ambulate when on company premises.
• This position is designated as:
  • Variable; This position is eligible for a remote, hybrid and/or onsite work location to meet business needs. Employees must be able to follow all safety precautions including the use of personal-protective equipment. Employees must also be able to adhere to site-specific safety procedures. Work environments may include exposure to student learning environments with a variety of conditions. Employees must meet minimum technical standards for eligibility and participation.
• Travel Requirements
  • Overnight travel required 10%