Business Office Assistant

The Business Office Assistant provides essential accounting and clerical support to the Business Office, coordinates smooth operations and effective service to students. This role focuses on maintaining accurate financial records and delivers excellent customer service, provides strong organizational skills and attention to detail. While working under the supervision of the Business Office Manager, the position allows for autonomy to manage routine tasks, with an emphasis on upholding the organization’s core values of professionalism, teamwork, and integrity. The assistant plays a critical role in supporting both students and the business office’s financial processes.

In addition to joining an organization with an outstanding mission, Concorde is happy to provide the following Benefits You'll Love - 

• Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family for all eligible Concorde and UTI programs of study.
• Flexible Time Off for Exempt Employees (FTO): Take time off as needed with no limit, no accrual, and full pay—just get approval in advance.
• Accrued Vacation for Full-Time and Part-Time Non-Exempt Employees: Full-Time employees accrue 2 weeks of paid vacation per year and Part-Time employees accrue based on the number of hours worked each week. This is in addition to paid holidays and paid sick leave. 
• Retirement Matching: 50% match on the first 6% of your contributions after 90 days.
• Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby.
• Competitive Insurance: Health, vision, and dental coverage for you and your dependents.
• Pet Insurance: Competitive coverage for your furry family members through ASPCA.
• Health Plan Enrollment: 30 days to choose your health plan with coverage starting after one full month of employment.

Explore more benefits here: UTI Benefits

Principal Accountabilities & Deliverables

• Greet visitors and students, provide a welcoming atmosphere and direct them to the appropriate resources
• Review and process accounts receivable transaction (e.g. student payments, daily deposit receipts, collection agency payments, refund checks, bank deposits and overage checks)
  • Disburse and document student loan checks
  • Process daily electronic funds transfer (EFT) disbursements and financial aid batch postings
  • Review past due cash, aging, and other past-due funds information to minimize delinquencies
  • Manage past due accounts and completion of collection calls
  • Adhere to agency and student account billing procedures
• Provide administrative support and assistance to the department
  • Coordinate, track, and order department materials and supplies
  • Answer and direct phone calls, take messages and respond to inquiries
  • Input and update accurate data in office systems or databases
• Organize, file, and maintain physical and electronic records, ensuring accuracy and easy retrieval of information
• Other duties as assigned

Education/Experience:

• HS diploma or GED required, Associates degree or higher in accounting or finance (preferred) 
• Minimum of one (1) year experience in customer service 
• Experience with accounting principals, cash handling, and collections calls / activities (preferred) 
• Experience with databases and inventory ordering systems (preferred) 

Skills:

• Organize and prioritize tasks 
• Effective communication skills, both oral and written 
• Basic proficiency with MS Office productivity software (Word, Excel, Outlook, Teams, and Excel)  
• Proficient using ten key 
• Actively look for ways to assist  
• Understand the implications of new information for both current and future problem-solving and decision-making 
• High degree of integrity and confidentiality 
• Drive, and be accountable for, results in a fast-paced environment 
• Strong attention to detail with the ability to work in a fast paced environment 

Abilities:

• Ability to follow and maintain organized processes

Standard Abilities:

• Able and willing to: 
  • Communicate, think, learn, and reason 
  • Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks 
  • Safely ambulate and/or maneuver when on-site at Company locations 
  • Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility 
• Ability to use good judgment, problem-solving and decision-making skills 
• Ability to maintain confidentiality and manage sensitive information with discretion 
• Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously 
• Ability to gain, understand and apply information and data as it relates essential functions of the position 
• Ability to foster long-term relationships with stakeholders 

Work Environment:

• Work is performed indoors in a climate-controlled environment when on site at assigned company location. Employees must be able to safely ambulate when on company premises. 
• This position is designated as:  
  • Onsite; Work environments may include exposure to student learning environments with a variety of conditions. Employees must be able to follow all safety precautions including the use of personal-protective equipment. Employees must also be able to adhere to site-specific safety procedures. 
• Travel Requirements 
  • No travel required 

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