Business Office Manager

Responsible for business office operations ensuring compliance, accuracy and efficiency while providing exceptional customer service. The Business Office Manager (BOM) manages the student collections process, accounts payable and purchasing and assists with management of the facility. The BOM works within the scope of authority established by Concorde while supporting and adhering to Concorde’s code of ethics, business standards, mission, and core values. Supports company operations by maintaining office systems and supervising staff. All Concorde associates are required to display professionalism and uphold Concorde’s Mission and the core values of respect for the individual, integrity, teamwork, customer service, and achievement.

In addition to joining an organization with an outstanding mission, Concorde is happy to provide the following Benefits You'll Love - 

• Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family for all eligible Concorde and UTI programs of study.
• Flexible Time Off for Exempt Employees (FTO): Take time off as needed with no limit, no accrual, and full pay—just get approval in advance.
• Accrued Vacation for Full-Time and Part-Time Non-Exempt Employees: Full-Time employees accrue 2 weeks of paid vacation per year and Part-Time employees accrue based on the number of hours worked each week. This is in addition to paid holidays and paid sick leave. 
• Retirement Matching: 50% match on the first 6% of your contributions after 90 days.
• Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby.
• Competitive Insurance: Health, vision, and dental coverage for you and your dependents.
• Pet Insurance: Competitive coverage for your furry family members through ASPCA.
• Health Plan Enrollment: 30 days to choose your health plan with coverage starting after one full month of employment.

Explore more benefits here: UTI Benefits

Salary: $55K to $60K Annually 

Principal Accountabilities & Deliverables

• Ensure the Business Office is compliant with regulatory and company requirements, policies, and procedures, including timeliness and accuracy of student collections, refunds and overages while safeguarding cash.
• Timely and accurate collection and of campus receivables. 60% of responsibility will be communication with student population to maintain a current student accounts receivable aging and ensuring monthly payments are received timely.
• Timely and accurate processing and reporting of accounts payable and invoices, coding for the Campus including ageing reports, collections, payment plans, etc.
• Maintain oversight of effective and efficient textbook and supply inventory for the Campus, including directing physical inventory counts, resolving variances, and preserving accuracy.
• Accurate and timely calculations/processing and recording of student account activity including exception requests, transfer credits, charges, credits, amount due and withdrawal/reenter adjustments.
• Provide exceptional customer service to students related to accounts and information requests for transcripts, diplomas, graduation packs and other items as needed. Collaborate effectively with other Department leaders and staff.
• Coordinate activities with the Financial Aid office including processing cancellations and institutional refunds, monitoring changes in relevant laws and regulations, submitting accurate and timely reports, and reconciling records to ensure that financial aid adjustments are properly recorded.
• Assist Campus Support Center with maintaining professional and technical knowledge of corporate and generally accepted accounting principles and in accordance with Concorde policies and procedures at campus level.
• Responsible for other reasonably related duties assigned by Campus President based on business needs.
• Supervisory Responsibilities: May supervisor 1-2 Business Office Assistants
• Establish/maintain a high performance team of professional, motivated and engaged staff utilizing effective training, performance management and career-development activities while leading them to achieve established business results and performance metrics
• Recognizes and rewards employee contributions and achievements
• Other duties as assigned

Education / Experience

• Bachelor’s degree in business related field preferred but not required and 3 - 5 years of experience in a business office environment required.
• Accounts receivable, collections, inventory management, financial reporting, and proprietary education experience desired.
• Demonstrated proficiency in Excel required.
• 3 - 5 years of online higher education experience in business office setting, or similar role.

Skills

• Attributes/Competencies: Business Acumen - Acquires and applies, keeps up-to-date with information from the business world, education and healthcare industries and applies cross-functional knowledge. Acquires, applies, and uses current knowledge in all areas of their own specialty or profession, is an expert in Concorde’s campus management system (CampusVue); identifies and uses other expert resources as needed; Knowledge of and ability to implement generally accepted accounting principles and procedures. Accurate and detail oriented.
• Relationship Builder - Establishes professional, candid and trusting relations; cultivates a network of contacts throughout the organization; treats others fairly and with respect; seeks resolution of disagreements through open, constructive discussion.
• Problem Solver/Decision Maker/Executor - Recognizes problems and devises and implements action plans; prepares account analysis, interpret financial data and make recommendations; is results-oriented and maintains a healthy balance between efficiency and effectiveness.
• Effective Negotiator - Demonstrates ability to effectively facilitate parties toward a "win win" agreement; identifies key players; defines objectives, significant issues, and shared interests; communicates effectively; gains results with integrity and respect to others.
• Effective Communicator - Speaks clearly and expresses self well in all situations; listens to others' ideas and opinions; keeps others informed; writes clearly and concisely; extracts substance from complex issues and organizes content effectively; selects appropriate media and message for the audience.

Standard Abilities

• Able and willing to:
  • Communicate, think, learn, and reason
  • Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
  • Safely ambulate and/or maneuver when on-site at Company locations
  • Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility
• Ability to use good judgment, problem-solving and decision-making skills
• Ability to maintain confidentiality and manage sensitive information with discretion
• Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
• Ability to gain, understand and apply information and data as it relates essential functions of the position
• Ability to foster long-term relationships with stakeholders