Director of Financial Aid

The Director of Financial Aid is responsible for overseeing financial aid operations, including loan default management and student account activities. This role ensures compliance with federal, state, and institutional policies while delivering a student-centered experience that supports retention and success. Leads a high-performing team, the Director provides guidance to students and families on financial aid options, collaborates with internal departments and external agencies, and develops and delivers strategies to enhance financial aid delivery and operational excellence.  

In addition to joining an organization with an outstanding mission, Concorde is happy to provide the following Benefits You'll Love - 

• Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered at UTI and Concorde campuses
• Paid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible)
• Retirement Matching: 50% match on the first 6% of your contributions after 90 days
• Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby
• Competitive Insurance: Health, vision, and dental coverage for you and your dependents
• Pet Insurance: Competitive coverage for your furry family members through ASPCA
• Health Plan Enrollment: Eligibility starts first of the month following completing one full month of employment

Explore more benefits here: UTI Benefits

Your Role and Responsibilities:

• Lead and manage financial aid operations, comply with federal, state, and institutional regulations 
• Oversee the financial aid and student account administration of funding programs, including grants, loans, scholarships, and work-study opportunities 
• Provide financial aid and literacy guidance to students and families throughout the student journey 
• Collaborate with Admissions, Student Services, Registrar, and other departments to support students 
• Drive a culture of integrity and accountability to ensure compliance with internal policies and external agency regulations 
• Focus on increasing student satisfaction through streamlined and effective financial aid operations 
• Continually improve operational efficiencies to ensure accuracy and compliance with all regulations 
• Prioritize optimizing delivery mechanisms to support seamless financial aid processing and administration 
• Lead and manage campus financial aid operations, ensuring compliance with federal, state, and institutional regulations 
• Oversee the financial aid and student account administration of funding programs, including grants, loans, scholarships, and work-study opportunities 
• Provide financial aid and literacy guidance to students and families throughout the student journey 
• Collaborate with Admissions, Student Services, Registrar, and other departments to support students 
• Drive a culture of integrity and accountability to ensure compliance with internal policies and external agency regulations 
• Focus on increasing student satisfaction through streamlined and effective financial aid operations 
• Continually improve operational efficiencies to ensure accuracy and compliance with all regulations 
• Prioritize optimizing delivery mechanisms to support seamless financial aid processing and administration 
• Establish/maintain a high performance team of professional, motivated and engaged staff utilizing effective training, performance management and career-development activities while leading them to achieve established business results and performance metrics. 
• Recognizes and rewards employee contributions and achievements. 
• Other duties as assigned. 

Education / Experience 

• Bachelor’s degree -or- minimum of seven (7) years' experience in financial aid services, financial aid management, or a related field (required) 
• Minimum of five (5) years’ experience in Title IV Administration (preferred) 
• Minimum three (3) years in a supervisory role (preferred) 
• Title IV proprietary education experience (preferred) 
• Proficient in financial aid management software and systems (e.g., PeopleSoft, Banner, PowerFAIDS) 
• Must not currently be in default on any Federal Student Loans or go into default on any Federal Student Loans while employed 

Skills

• Facilitate regular, meaningful two-way communication 
• Strong working knowledge of employment law, corporate policies and procedures and employee relations 
• Identify trends and track key metrics to determine overall effectiveness of initiatives and support of business goals and adjust strategies accordingly 
• Actively look for ways to assist with employee's needs 
• Understand the implications of new information for both current and future problem-solving and decision-making 
• Be aware of others' reactions and understanding why they react as they do 
• Identify complex problems and reviewing related information to develop and evaluate options and implement solutions 
• Present ideas in a clear and compelling manner, both verbally and in written format 
• Exceptional listening and conflict resolution skills 
• Intermediate level presentation and training facilitation skills 
• Drive, and be accountable for, results in a fast-paced environment 
• Intermediate level proficiency with productivity software (MS Office), and other enterprise-level software (Adobe DC, SharePoint, etc.) 

Abilities 

• Ability to stay current with best practices and trends in federal and state financial aid regulations, particularly Title IV compliance 

Standard Abilities 

• Able and willing to: 
  • Communicate, think, learn, and reason 
  • Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks 
  • Safely ambulate and/or maneuver when on-site at Company locations 
  • Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility 
• Ability to use good judgment, problem-solving and decision-making skills 
• Ability to maintain confidentiality and manage sensitive information with discretion 
• Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously 
• Ability to gain, understand and apply information and data as it relates essential functions of the position 
• Ability to foster long-term relationships with stakeholders 

Work Environment 

• Work is performed indoors in a climate-controlled environment when on site at assigned company location. Employees must be able to safely ambulate when on company premises. 
• This position is designated as: 
  • Variable; This position is eligible for a remote, hybrid and/or on campus work location to meet business needs. Employees must be able to follow all safety precautions including the use of personal-protective equipment. Employees must also be able to adhere to site-specific safety procedures. Work environments may include exposure to student learning environments with a variety of conditions. Employees must meet minimum technical standards for eligibility and participation. 
• Travel Requirements 
  • Overnight travel required up to 10%