Director of Student Affairs

The Director of Student Affairs provides strategic leadership, vision, and direction for programs and services that support student success, engagement, and well-being. This position oversees a variety of areas, such as student services, leadership development, student organizations, academic support programs, and compliance with institutional policies and procedures. The Director works collaboratively with campus stakeholders, including academic departments, faculty, staff, and students, to create an inclusive, student-centered environment that fosters academic and personal growth. This position reports to the Campus President. 

In addition to joining an organization with an outstanding mission, Concorde is happy to provide the following Benefits You'll Love - 

• Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered at UTI and Concorde campuses
• Paid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible)
• Retirement Matching: 50% match on the first 6% of your contributions after 90 days
• Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby
• Competitive Insurance: Health, vision, and dental coverage for you and your dependents
• Pet Insurance: Competitive coverage for your furry family members through ASPCA
• Health Plan Enrollment: Eligibility starts first of the month following completing one full month of employment

Principal Accountabilities & Deliverables

• Develop and implement comprehensive programs and services to support student engagement, retention, and success
  • Proactively engage change management strategies to deliver programs and services
  • Establish and evaluate policies and procedures to enhance the student experience
  • Provide guidance and oversight for the Student Affairs team and manage department budgets
  • Direct the business development process to increase community resources, job leads and externship sites
  • Track and achieve daily/weekly run rates for placements, job lead development and re-entry activities
  • Identify goals and vision for department to guide individuals and teams
• Acquire and apply up-to-date information from student services, education and healthcare industries to meet business objectives
  • Align the organization with the local business community to support priorities, and embrace change
  • Coordinate resources and arrange organizational systems
• Oversee campus programs and activities related to student development, leadership, and diversity initiatives
  • Support student organizations, clubs, and governance bodies by providing mentorship and resources
  • Advocate for student needs, addressing issues and providing resources for conflict resolution
  • Responsible for creating an environment that engages staff, and provides quality student relationships and professional development, while developing purposeful relationships within the local health care community
• Monitor and maintain compliance with federal, state, and institutional regulations, including Title IX, ADA, and FERPA.
  • Manage reporting processes for incidents related to student conduct, academic integrity, and campus safety
• Serve as a liaison between students and administration, promoting transparency and open communication
  • Partner with academic departments and other campus units to provide comprehensive student support services
  • Represent the institution in external and internal forums related to student affairs
• Establish/maintain a high performance team of professional, motivated and engaged staff utilizing effective training, performance management and career-development activities while leading them to achieve established business results and performance metrics
• Recognizes and rewards employee contributions and achievements
• Other duties as assigned

Your Qualifications:

• Bachelor’s degree in Business Administration, Education, Human Sciences, or a related field required
• Minimum of 4 years of experience in Student Affairs, Student Services, Graduate Employment/Career Services, or Education Management Services such as Admissions, Financial Aid or Academic Affairs

Skills:

• Experience with student management platforms like Campus Nexus (preferred) 
• Experience in training, professional development, and performance management 
• Facilitates regular, meaningful two-way communication 
• Identify trends and track key metrics to determine overall effectiveness of initiatives and support of business goals and adjust strategies accordingly 
• Capability to develop long-term plans for student affairs 
• Understand the implications of new information for both current and future problem-solving and decision-making 
• Be aware of others' reactions and understanding why they react as they do 
• Identify complex problems and reviewing related information to develop and evaluate options and implement solutions 
• Present ideas in a clear and compelling manner, both verbally and in written format 
• Exceptional listening and conflict resolution skills 
• Openness to adopting new technologies, approaches, and methods for career services delivery, especially in response to evolving workforce demands 
• Drive, and be accountable for, results in a fast-paced environment 

Standard Abilities:

• Able and willing to: 
  • Communicate, think, learn, and reason 
  • Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks 
  • Safely ambulate and/or maneuver when on-site at Company locations 
  • Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility 
• Ability to use good judgment, problem-solving and decision-making skills 
• Ability to maintain confidentiality and manage sensitive information with discretion 
• Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously 
• Ability to gain, understand and apply information and data as it relates essential functions of the position 
• Ability to foster long-term relationships with stakeholders 

Work Environment:

• Work is performed indoors in a climate-controlled environment when on site at assigned company location. Employees must be able to safely ambulate when on company premises. 
• This position is designated as on campus. Work environments may include exposure to student learning environments with a variety of conditions. Employees must be able to follow all safety precautions including the use of personal-protective equipment. Employees must also be able to adhere to site-specific safety procedures. 
• Travel Requirements: 
  • Local and/or Overnight up to 15%