Academic Technology & Media Coordinator | Maintenance Technician

Academic Technology & Media Coordinator (ATMC) and Maintenance Technician (MT)

The Academic Technology and Media Coordinator (ATMC) & Maintenance Technician (MT) positions work collaboratively to support campus operations, ensuring that both digital learning resources and physical facilities function optimally for students and associates.
The ATMC serves as the first point of contact for students and associates regarding learning resources, media, and technology. This role manages the Learning Resource Center, assists with digital learning materials, and provides initial support for computing technology and digital classroom resources.
The MT is responsible for maintaining campus facilities, performing routine repairs, furniture and equipment maintenance, and assisting with event setup. This position serves as the primary back-up to the Custodian, ensuring the campus remains operational and in excellent condition.
Both roles are essential to fostering a smooth educational experience, supporting students, faculty, and staff through a well-maintained learning environment. All Concorde associates are expected to demonstrate professionalism and uphold Concorde’s Mission and core values, including respect for the individual, integrity, teamwork, customer service, and achievement.

In addition to joining an organization with an outstanding mission, Concorde is happy to provide the following Benefits You'll Love - 

• Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered at UTI and Concorde campuses
• Paid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible)
• Retirement Matching: 50% match on the first 6% of your contributions after 90 days
• Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby
• Competitive Insurance: Health, vision, and dental coverage for you and your dependents
• Pet Insurance: Competitive coverage for your furry family members through ASPCA
• Health Plan Enrollment: Eligibility starts first of the month following completing one full month of employment

Work Schedule:

• Monday – Thursday: 8:30 AM – 6:00 PM

• Friday: 8:30 AM – 4:00 PM

• Academic Technology & Media Coordinator (ATMC)
  • Provide initial technical support to all campus users, troubleshooting and resolving technology issues when possible
  • Manage and maintain software on student-facing computers, ensuring optimal functionality and access to digital learning tools
  • Assist with the launch, training, and support for digital learning materials used in classrooms and learning centers
  • Coordinate with the IT Department at Campus Support Center to resolve complex technical issues
  • Record, track, and document technology-related information, ensuring effective communication between departments
  • Attend scheduled calls led by Campus Support Center IT and/or the Academic department to provide updates and receive guidance
• Maintenance Technician (MT)
  • Ensure functionality of campus facilities by repairing broken or non-functioning equipment, furniture, and fixtures
  • Perform patching, painting, and basic repairs to maintain campus appearance and operational standards
  • Replace lights and fixtures as needed, ensuring safe and effective lighting across campus spaces
  • Coordinate with facilities repair personnel for equipment maintenance and specialized repairs
  • Set up event spaces, arranging tables and equipment as required, and restoring rooms to their original setup post-event
  • Process supply and book deliveries, maintaining inventory and bookroom organization
  • Serve as primary back-up to the Custodian, assisting in campus cleanliness and upkeep when necessary
  • Perform other duties as assigned to support campus operations and student success

• Other duties as assigned

Education/Experience

• High School Diploma or GED (required)
• Minimum of three (3) years' experience in a related field (required)

Skills

• Expertise in Microsoft Windows and Office products
• Ability to perform basic troubleshooting and communicate solutions to users of varying technical proficiency
• Knowledge of basic computer hardware and networking concepts
• Working knowledge of online Learning Management Systems, with Canvas preferred
• Strong interpersonal and communication skills to support students and faculty
• Experience in general maintenance and repair

Standard Abilities

• Able and willing to:
  • Communicate, think, learn, and reason
  • Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
  • Safely ambulate and/or maneuver when on-site at Company locations
  • Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility
• Ability to use good judgment, problem-solving and decision-making skills
• Ability to maintain confidentiality and manage sensitive information with discretion
• Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
• Ability to gain, understand and apply information and data as it relates essential functions of the position
• Ability to foster long-term relationships with stakeholders

Abilities

• Must occasionally work after-hours or weekends as necessary to minimize disruption to campus activities
• Must be able to lift up to 50 pounds and perform physical duties common to materials handling

Work Environment

• Indoor work environment in a climate-controlled setting, with occasional exposure to student learning spaces
• Position is designated as On Campus or On-Site, requiring adherence to safety protocols
• No travel required