National Director Admissions Training

The National Director of Admissions Training leads the design, implementation, and ongoing improvement of admissions training programs across all campuses. This role ensures that all admissions personnel are equipped with the skills, tools, and knowledge needed to drive enrollment growth while maintaining compliance and delivering an exceptional prospective student experience. The position collaborates closely with campus leadership, the national admissions team, and other cross-functional departments to standardize best practices, monitor performance outcomes, and foster a culture of continuous development.

• Develop and maintain a comprehensive national training strategy for admissions teams
  • Create, update, and deliver training content, including onboarding, advanced skills, compliance, and ongoing professional development
  • Align training materials and delivery methods with organizational goals, accreditation standards, and regulatory requirements
  • Conduct regular campus visits to deliver workshops, facilitate group trainings, and provide individualized 1:1 coaching
• Facilitate engaging, interactive training sessions (in-person and virtual) for new and existing admissions staff
  • Implement coaching programs that reinforce training and support performance improvement
• Partner with campus-based and regional leaders to identify training needs and ensure consistent execution of best practices
  • Observe admissions interactions (calls, interviews, etc.) and provide actionable feedback
  • Support underperforming teams or individuals with customized development plans
• Monitor training effectiveness through assessments, feedback, and performance metrics
  • Continuously update training content to reflect changes in policies, systems, and best practices
  • Analyze data to identify skill gaps and recommend targeted training solutions
  • Continuously refine training programs to adapt to market changes, new technologies, and evolving compliance requirements
• Collaborate with compliance and quality assurance teams to ensure training aligns with regulatory standards and monthly audit results

• Establish/maintain a high performance team of professional, motivated and engaged staff utilizing effective training, performance management and career-development activities while leading them to achieve established business results and performance metrics
• Recognizes and rewards employee contributions and achievements
• Other duties as assigned

• HS Diploma or GED (required) and (14) years’ experience – or –
• Bachelor’s degree in Education, Business, Communications, or related field (preferred) and minimum ten (10) years' experience
• Minimum five (5) years' experience in a leadership capacity (required)
• Knowledge base and experience should include sales, training, or admissions
• Experience in higher education (preferred)

• Proficiency in CRM/SI systems and LMS platforms
• Independently manage complex tasks and projects
• Coach and mentor junior team members
• Analyze problems, evaluate alternatives, and implement effective solutions
• Present ideas in a compelling and structured format to diverse audiences
• Demonstrate refined listening skills and emotional intelligence
• Facilitate training sessions and cross-functional meetings
• Drive consistent results in a fast-paced environment
• Leverage enterprise-level tools and systems to streamline processes
• Create new and better ways for the organization to succeed
• Develop people to achieve their goals and support organizational success
• Navigate complex policies, processes, and organizational dynamics with ease
• Operate effectively in uncertainty and ambiguity
• Work independently, escalating complex or high-impact issues
• Drive innovation to improve organizational success
• Develop others to achieve individual and organizational goals
• Navigate complex organizational dynamics with confidence
• Perform effectively amid uncertainty and ambiguity

• Able and willing to:
  • Communicate, think, learn, and reason
  • Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
  • Safely ambulate and/or maneuver when on-site at Company locations
  • Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility
• Ability to use good judgment, problem-solving and decision-making skills
• Ability to maintain confidentiality and manage sensitive information with discretion
• Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
• Ability to gain, understand and apply information and data as it relates essential functions of the position
• Ability to foster long-term relationships with stakeholders

• Occasionally (less than 30% of workday)
  • Ability to travel to local worksites
  • Use fine and large motor skills to operate a motor vehicle
  • Use hearing and sight (both near and far vision) to operate a motor vehicle

• Work is performed indoors in a climate-controlled environment when on site at assigned company location. Employees must be able to safely ambulate when on company premises
• This position is designated as Remote. Employees must meet minimum technical standards for eligibility and participation
• Overnight and/or Local travel required (up to 50%)