Director Financial Aid - CCC

Director of Financial Aid

The Director of Financial Aid is responsible for the effective administration of financial aid operations, loan default management, and student account activities. This role ensures full compliance with federal, state, and institutional policies while fostering a student-centered experience that supports retention, academic progress, and success. Reporting to senior leadership, the Director oversees financial aid delivery and operational excellence, leads a high-performing team, provides guidance to students and families on financial options, and collaborates cross-functionally with campus departments and external agencies.

In addition to joining an organization with an outstanding mission, Concorde is happy to provide the following Benefits You'll Love - 

• Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered at UTI and Concorde campuses
• Paid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible)
• Retirement Matching: 50% match on the first 6% of your contributions after 90 days
• Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby
• Competitive Insurance: Health, vision, and dental coverage for you and your dependents
• Pet Insurance: Competitive coverage for your furry family members through ASPCA
• Health Plan Enrollment: Eligibility starts first of the month following completing one full month of employment

• Lead and manage daily financial aid operations in accordance with federal, state, and institutional regulations
• Oversee the administration of funding programs, including grants, scholarships, work-study, and Title IV loans
• Supervise and evaluate staff performance to maintain a student-centered, compliant work environment
• Provide financial literacy and aid counseling to students and families
• Collaborate with Admissions, Student Services, Registrar, and related departments to support student retention
• Ensure data integrity and compliance with internal and external audit standards
• Champion operational improvements that streamline processes and enhance student satisfaction
• Evaluate and implement technology tools for optimized delivery of financial aid services
• Monitor performance metrics and drive strategic improvements in financial aid effectiveness
• Maintain, motivate, and develop a high-performing team
• Recognize and reward employee contributions and achievements
• Establish/maintain a high performance team of professional, motivated and engaged staff utilizing effective training, performance management and career-development activities while leading them to achieve established business results and performance metrics
• Recognizes and rewards employee contributions and achievements
• Other duties as assigned

Education/Experience

• Bachelor’s degree in finance, accounting, business, or related field (required); Master’s degree (preferred)
• Minimum 10 years of professional experience in a post-secondary education setting (required)
• Minimum five (5) years of supervisory/leadership experience in financial aid operations (preferred)
• Minimum five (5)years’ experience administering Title IV financial aid programs (preferred)
• Title IV proprietary education experience (required)
• Must not be in default on any Federal Student Loans and must remain in good standing while employed (required)
• NASFAA credentials or Title IV-related certifications (preferred)

Skills

• Advanced knowledge of federal/state funding programs, including Title IV, Veterans Affairs, and institutional aid
• Proficient in financial aid systems and student information systems (e.g., Ellucian, Anthology, CampusVue)
• Independently manage complex tasks and projects
• Coach and mentor junior team members
• Analyze problems, evaluate alternatives, and implement effective solutions
• Present ideas in a compelling and structured format to diverse audiences
• Demonstrate refined listening skills and emotional intelligence
• Facilitate training sessions and cross-functional meetings
• Drive consistent results in a fast-paced environment
• Leverage enterprise-level tools and systems to streamline processes
• Create new and better ways for the organization to succeed
• Develop people to achieve their goals and support organizational success
• Navigate complex policies, processes, and organizational dynamics with ease
• Operate effectively in uncertainty and ambiguity
• Work independently, escalating complex or high-impact issues
• Drive innovation to improve organizational success
• Develop others to achieve individual and organizational goals
• Navigate complex organizational dynamics with confidence
• Perform effectively amid uncertainty and ambiguity

Standard Abilities

• Able and willing to:
  • Communicate, think, learn, and reason
  • Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
  • Safely ambulate and/or maneuver when on-site at Company locations
  • Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility
• Ability to use good judgment, problem-solving and decision-making skills
• Ability to maintain confidentiality and manage sensitive information with discretion
• Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
• Ability to gain, understand and apply information and data as it relates essential functions of the position
• Ability to foster long-term relationships with stakeholders

Work Environment

• Work is performed indoors in a climate-controlled environment when on site at assigned company location. Employees must be able to safely ambulate when on company premises.
• This position is eligible for a remote, hybrid, on campus or an on site work location to meet business needs. Employees must be able to follow all safety precautions including the use of personal-protective equipment. Employees must also be able to adhere to site-specific safety procedures. Work environments may include exposure to student learning environments with a variety of conditions. Employees must meet minimum technical standards for eligibility and participation.
• Overnight and/or Local travel required (up to 10%)