Financial Aid Refund Coordinator - CCC

Financial Aid Refund Coordinator

The Financial Aid Refund Coordinator is responsible for accurately completing withdrawal calculations to include the return to Title IV funds and institutional refund calculations while maintaining compliance with all applicable Federal, State, accrediting and corporate standards. This position is responsible for processing required refunds within established time frames.

In addition to joining an organization with an outstanding mission, Concorde is happy to provide the following Benefits You'll Love - 

• Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered at UTI and Concorde campuses
• Paid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible)
• Retirement Matching: 50% match on the first 6% of your contributions after 90 days
• Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby
• Competitive Insurance: Health, vision, and dental coverage for you and your dependents
• Pet Insurance: Competitive coverage for your furry family members through ASPCA
• Health Plan Enrollment: Eligibility starts first of the month following completing one full month of employment

Principal Accountabilities & Deliverables

• Complete calculations related to refunds of Federal Student Aid to the relevant Federal agencies for assigned campuses
• Perform institutional withdrawal calculations for assigned campuses
• Perform required adjustments to student ledger cards
• Complete required refunds to relevant fund sources within federal guidelines
• Complete monthly reconciliation to ensure calculations were completed for all students who withdraw
• Attend trainings/meeting when relevant
• Remain current with all applicable Federal, State, accrediting agency and company policy and procedures.
• Other duties as assigned

Education/Experience

• HS Diploma or GED and three (3) years' experience in a financial aid or business office (required)
• Intermediate level proficiency with productivity software (MS Office Suite) (required)
• Minimum of one (1) year of experience with Campus Nexus (preferred)
• Must not currently be in default on any Federal Student Loans or go into default on any Federal Student Loans while employed (required)

Skills

• Use multi-tasking skills, meet deadlines, and adapt smoothly to rapidly shifting work priorities and schedules
• Analyze and complete required forms and documents
• Work with accuracy and attention to detail
• Actively look for ways to assist with employee's needs
• Understand the implications of new information for both current and future problem-solving and decision-making
• Be aware of others' reactions and understanding why they react as they do
• Identify complex problems and reviewing related information to develop and evaluate options and implement solutions
• Present ideas in a clear and compelling manner, both verbally and in written format
• Exceptional listening and conflict resolution skills
• Intermediate level presentation and training facilitation skills
• Drive, and be accountable for, results in a fast-paced environment
• Basic to Intermediate level proficiency with productivity software (MS Office), educational technology and administrative software, and other enterprise-level software (SharePoint, etc.)

Standard Abilities

• Able and willing to:
  • Communicate, think, learn, and reason
  • Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
  • Safely ambulate and/or maneuver when on-site at Company locations
  • Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility
• Ability to use good judgment, problem-solving and decision-making skills
• Ability to maintain confidentiality and manage sensitive information with discretion
• Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
• Ability to gain, understand and apply information and data as it relates essential functions of the position
• Ability to foster long-term relationships with stakeholders

Work Environment

• Work is performed indoors in a climate-controlled environment when on site at assigned company location. Employees must be able to safely ambulate when on company premises.
• This position is designated as On Campus or On site; Work environments may include exposure to student learning environments with a variety of conditions. Employees must be able to follow all safety precautions including the use of personal-protective equipment. Employees must also be able to adhere to site-specific safety procedures.
• No travel required