LMS Administrator - REMOTE

The LMS Administrator is responsible for the administration, maintenance, and support of the organization's Learning Management System (LMS). This role ensures the optimal functionality, usability, and integration of the LMS for faculty, staff, and students, supporting ground, online, and blended learning experiences. The LMS Administrator works closely with the Director of Educational Technology and Academic Department to enhance the LMS’s role as a central platform for course delivery.

In addition to joining an organization with an outstanding mission, Concorde is happy to provide the following Benefits You'll Love - 

• Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered at UTI and Concorde campuses
• Paid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible)
• Retirement Matching: 50% match on the first 6% of your contributions after 90 days
• Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby
• Competitive Insurance: Health, vision, and dental coverage for you and your dependents
• Pet Insurance: Competitive coverage for your furry family members through ASPCA
• Health Plan Enrollment: Eligibility starts first of the month following completing one full month of employment

Salary Range: $70K to $87K

• Configure and maintain the LMS, including accounts, enrollments, permissions, and settings, ensuring compliance
• Oversee course setup and collaborate with Learning Design to maintain templates and resources
• Develop protocols for LMS maintenance and secure data archiving
• Implement and monitor system updates; communicate and train users on new features
• Manage LMS integrations with third-party apps and collaborate with IT on SIS connections
• Write and implement API calls to automate processes
• Provide technical support for faculty, staff, and students; resolve issues with vendors and stakeholders
• Oversee 24/7 LMS support, monitor tickets, analyze trends, train reps, and maintain the Knowledge Base
• Maintain and update Canvas Knowledge Base; generate reports on usage and performance for improvement
• Stay current on LMS trends and best practices in online education
• Design and deliver training materials to enhance LMS usage
• Other duties as assigned

Education / Experience

• Bachelor’s degree in Information Technology, Educational Technology, or a related field (required)
• Minimum of three (3) years of experience administering and supporting a Learning Management System (LMS), ideally Canvas (required)
• Experience with LTI integrations and troubleshooting technical issues related to LMS functionality (required)
• Experience writing and implementing API calls to support LMS integrations and automation (preferred)
• Experience working with cross-functional teams (e.g., IT, academic departments) to implement and maintain LMS-related projects (preferred)
• Knowledge and experience with HTML, CSS, and JavaScript
• Knowledge of best practices in online education and instructional technology, with a focus on improving the user experience for faculty, staff, and students

Skills

• Troubleshooting skills for resolving LMS and technical issues, working with vendors, and supporting faculty and staff
• Strong technical knowledge of LMS administration, including user management, integrations, and system configurations
• Excellent communication skills for user support and training

Abilities

• Able and willing to:
  • Communicate, think, learn, and reason
  • Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
  • Safely ambulate and/or maneuver when on-site at Company locations
  • Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility
• Ability to use good judgment, problem-solving and decision-making skills
• Ability to maintain confidentiality and manage sensitive information with discretion
• Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
• Ability to gain, understand and apply information and data as it relates essential functions of the position
• Ability to foster long-term relationships with stakeholders
• Ability to manage support services, track issues, and work with external vendors to resolve problems promptly

Work Environment

• Work is performed indoors in a climate-controlled environment when on site at assigned company location. Employees must be able to safely ambulate when on company premises
• This position is designated as Remote. Employees must meet minimum technical standards for eligibility and participation
• No travel required

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