Supervisor Collections

Supervise the day-to-day activities of the Collections Department, while managing the relationship with third party agencies, maximizing collections results, and ensuring collections compliance.

Pay Range: $50,000 - $65,000

What We Offer: 

• Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered at UTI and Concorde campuses
• Paid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible)
• Retirement Matching: 50% match on the first 6% of your contributions after 90 days
• Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby
• Competitive Insurance: Health, vision, and dental coverage for you and your dependents
• Pet Insurance: Competitive coverage for your furry family members through ASPCA
• Health Plan Enrollment: Eligibility starts first of the month following completing one full month of employment

• Identify opportunities, develop strategies and implement tactics to improve collection outcomes and reduce bad debt for Concorde students.
• Formulate goals and establish metrics in alignment with corporate initiatives. Analyze, measure and monitor data and results.  Identify trends and communicate findings to management.
• Develop and maintain Collection policies, procedures and internal controls.
• Ensure compliance with standard operating procedures and regulatory requirements including (i) Fair Debt Collection Practices Act (FDCAP) (ii) Family Education and Privacy Act (FERPA) (iii) Gramm-Leach Bliley Act (GLBA) and (iv) Payment Card Data Security Standards (PCI DSS).
• Supervise a team of Collections Specialists and a Collections Administrator.
• Establish and maintain a high performance team of professional, motivated and engaged staff utilizing effective training, performance management and career-development activities while leading them to achieve established business results and performance metrics. 
• Recognizes and rewards employee contributions and achievements.
• Contact students to secure payment arrangements. Utilize critical thinking and problem solving skills to overcome obstacles to obtain payment commitments.
• Resolve escalated calls in a respectful, tactful and solution focused manner.
• Remain current on Collection laws and regulations.
• Establish/maintain a high performance team of professional, motivated and engaged staff utilizing effective training, performance management and career-development activities while leading them to achieve established business results and performance metrics. 
• Recognizes and rewards employee contributions and achievements.
• Other duties as assigned.

Education / Experience

• High School Diploma or GED required
• Bachelor’s degree preferred
• Minimum three - five years of collection experience required
• Minimum one – two years experience managing or leading employees highly preferred
• Knowledge of collection laws and regulations required
• Relevant experience at an institution of higher education preferred

Skills

• Ability to work independently with minimal supervision
• Strong interpersonal and communication skills both verbal and written
• Strong critical thinking and problem solving skills
• Ability to mentor and develop a cohesive team.
• Knowledge of Microsoft Office products

Abilities

• Must be able to lift, carry, push, or pull up to 5 pounds 5% or less of the workday.
• Must be able stoop, kneel, crouch, or crawl 5% or less of the workday.
• Must be able to talk, see, hear, concentrate, think, learn and reason for all of the workday.
• Must be able to sit and walk or otherwise move around for prolonged periods throughout the workday.
• Must be able to use a keyboard and do manual tasks for prolonged periods throughout the workday.

 Work Environment

• Work is performed indoors in a climate-controlled environment.
• The Supervisor of this team will normally work Monday – Friday.